Understand your invoice
Genesys Cloud provides different licensing models, including named, concurrent, and hourly. It offers capabilities like managing licenses, viewing billing and usage, estimating data storage, and upgrading with on-demand services to augment subscriptions…
Licenses
Learn more about your Genesys Cloud license.
Fair use policy
Genesys offers all customers a Genesys Cloud fair use policy for the following product features: BYOC Cloud, Data storage, Basic routing / IVR, API on demand, BYO SMS, Voice transcription (Extended and Native), Voice transcription (Legacy – Native only), Voice transcription (Legacy – Extended), Workitems, Journey Management Events, and AI Experience.
Understand your invoice
Understand your bill, which lists user and resource usage, token billing, and more for your Genesys Cloud subscription plan.
- Your Genesys Cloud invoice—the basics
- BYOC Cloud billing on your invoice
- User overages on your invoice
- Resource usage on your invoice
- AI token billing
- Billing after your subscription ends
- View your billing and usage summary
- Download your bill
- View a sample bill
- Your Genesys Cloud invoice explained
- Download your usage reports
- Data storage charge examples
Billing FAQs
Review frequently asked questions and answers about Genesys Cloud billing.
Resources
Find more information about billing, including specific use cases.
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