Genesys Cloud pricing hub

For a breakdown of Genesys Cloud CX 1, CX 2, CX3, and CX4 feature capabilities per license, add-on choices, and pricing options, see the Genesys Cloud Pricing Guide.

Genesys Cloud CX Digital Pricing

Pricing for Facebook Messager isbased on tokens, where 1 token = 200 (inbound and outbound) messages. For more information, see Genesys Cloud AI Experience tokens metering and pricing.

Pricing for Instagram Direct Messaging isbased on tokens, where 1 token = 200 (inbound and outbound) messages. For more information, see Genesys Cloud AI Experience tokens metering and pricing.

Genesys Cloud customers who have Genesys Cloud CX 1, Genesys Cloud CX 2, and Genesys Cloud CX 3 licenses have Communicate by default. However, Genesys bills each Communicate user according to their respective licenses at the rates listed below. If you have questions about pricing, contact your Genesys representative. 

For more information, see About Communicate.

Genesys Cloud customers who have Genesys Cloud CX 1,  Genesys Cloud CX 2, Genesys Cloud CX 3, Genesys Cloud CX 2 Digital, and Genesys Cloud CX 3 Digital subscriptions can add Agent Assist (Digital) to their subscription. If you purchased the Genesys Cloud CX AI Experience for Digital subscription, Agent Assist is activated by default. If you have questions about pricing, contact your Genesys representative. These tables display the annual pre-paid pricing for the Genesys Cloud Agent Assist.

For more information, see Genesys Agent Assist availability in Genesys Cloud licenses.

For more information, see Understand your Genesys Cloud EX subscription.

Genesys implements the Genesys Cloud fair use policy for the supported product features across all the license tiers (Communicate, Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, Genesys Cloud CX 4, and Genesys Cloud EX), certain add-ons (Digital, WEM, Agent Assist, Work Automation, Agent Copilot, Journey Management, and Speech and Text Analytics), and license types (Named, Concurrent, and in some cases Hourly). Each fair use policy provides an allocation of feature-specific amounts allocated monthly.

For more information, see Genesys Cloud fair use policy.

The pricing that is displayed is month-to-month (M2M). For more information, see Hourly licensing model billing overview.

*If Customer elects to enable agents utilizing an Hourly Interacting license in Genesys Cloud, Customer is required to obtain and pay for a corresponding Hourly Interacting license for any PS App identified with an asterisk in the table above. Customer acknowledges that the use of an Hourly Interacting license in Genesys Cloud without a corresponding PS App Hourly Interacting license is not permitted. Genesys reserves the right to enforce this requirement, including, but not limited to, suspending access or charging applicable fees for any unlicensed usage.

The following table outlines the per event charges:

For more information, see Add Workforce Engagement Management to your subscription.

You can upgrade your subscription to include a hosted solution that provides automated data integration, real-time analytics reporting, an analytics data warehouse, and a set of preconfigured reporting and analytics dashboard accelerators for you to host on your business intelligence platform (with support for Tableau and PowerBI).

For more information, see Add Genesys Cloud Analytics to your subscription.