Skip to main content

Access control permissions overview

Genesys Cloud bases permissions on tasks or job functions. To manage access control, an administrator from the Genesys Cloud organization must assign the appropriate permissions to the selected user or users. For more information about Genesys Cloud’s feature permissions, see .

Important: Avoid assigning the General > Admin permission to users. Anyone with this permission assigned to their user role can create, update, or delete anything within the organization. Assign it only to essential administrative roles if needed.

Note: Permission changes can take a few minutes to take effect.

Division creation permissions

This table describes permissions related to division creation and management. Users with permission to move administrative objects must have the appropriate divisions  that contains the object-based permissions.

This permissionAllows these actions

Authorization > Division > Add

Authorization > Division > Grant

Add a new division.
Authorization > Division > Edit Edit a division’s name, description, and currently assigned objects.
Authorization > Division > Delete Delete an existing division.
Authorization > Division > View View current divisions.

Role permissions

This permissionAllows these actions
Authorization > Grant > Add Grant a role to a user.
Authorization > Grant > ViewView a user’s roles

Configuration object permissions

Before users can move objects between divisions, they must have the appropriate permissions assigned to their user role. This table describes which permissions allow users to move these objects.

This permissionAllows these actions
Directory > User > Edit Move members from one division to another.
Directory > Group > Add Create a group.
Directory > Group > Edit Edit groups.
Architect > Flow > Edit Move any flow type from one division to another.
Outbound > Campaign > Edit Move outbound dialing campaigns members from one division to another.
Outbound > Contact Lis t > EditMove contact lists from one division to another.
Outbound > DNC List > Edit Move Do Not Contact lists from one division to another.
Outbound > Messaging Campaign > Edit Edit messaging campaigns.
Routing > Queue > Edit Move queues from one division to another.
Workforce Management > Management Unit > Edit Move workforce management units from one division to another.
Workforce Management > Business Unit > Edit Edit business units.